Refund policy

Return Policy 

We accept returns within 30 days of receiving your order. All returns must be in their original, unused condition/packaging and are subject to a 15% restocking fee.

Customers are responsible for the return shipping fees and we will not be responsible for lost or damaged return packages. Refund will be issued after the products are received.

To request a return, please email shopnaillure@gmail.com with your order number and the reason for the return.

 

CANCELLATION

If you'd like to cancel an existing order, please email us within 12 hours after placing it. If the order has already been shipped, we unfortunately cannot cancel your order. 

LOST PACKAGE

For domestic orders, if your package does not arrive within 7 calendar days, please email us with your order number.

We will not be responsible for your lost package if you do not contact us within 4 weeks from the original shipping date.

 

OTHER ISSUES

If your order arrives: damaged, containing wrong items, or are missing items; please contact us at shopnaillure@gmail.com within 7 calendar days from the delivery date. In order for us to help, please save all packaging material and damaged goods. Email us with a brief description and picture of the issue.